“As we let our own light shine, we unconsciously give other people permission to do the same.” – Nelson Mandela
When I was working as a supervisor in one Telecommunications Call Center, I had a “problem agent.” He came to work late most of the time, he could not finish his 8-hours phone time within our 8-hour shift, he did not follow our QA call-flow…In short, he is the epitome of an agent that any Supervisor would not wish to have in his team.
But I did not give up on this person. In fact, I spent more time with him than I should on normal circumstances. Instead of giving him a hard time and issuing him memos, I did exactly the opposite. I told him I know that he is good and that he just have to take his job more seriously. I also often reminded him the benefits that he would get if only he would just improve his performance. During our coaching sessions, I pointed out his areas for improvement, but I also highlighted the good stuffs. Guess what happened? I was able to turn this guy around. He was really good indeed; and he was also happy when finally, he got to experience the perks of being a performer.
I was touched during one of our teambuilding when this particular guy thanked me for what I did to him. For him, it was such a big deal. But what exactly did I do? I only helped him realized that he is capable. I helped him believe in himself.
My friends, there is always someone out there in need of a “little push” who can also eventually help others if only someone would believe in them. Be that someone. Be that life-changing person. Who knows how many more will be blessed by your simple act of kindness.
I wish all of you a great weekend ahead. God bless!